Partner Services Representative for Mailing Line (Transit and Disposition)



Job Description:

  1. In charge of planning and scheduling timely transporting, mailing, and delivery of letters, mail, parcels, and packages using the appropriate and most effective transporting service available.
  2. Closely coordinates with partner courier in resolving undelivered, returned, pending, and lost in transit and damaged letters, parcels, and packages.
  3. Performs outbound calls to selected partners for address verification of undelivered returned, pending, and lost in transit letters, parcels, and packages and sends the database via e-mail to the Partner Services Group (PSG) manager.
  4. Closely coordinate with mailing line letter shopping & packaging group for re-printing and assembly of letters, parcels, and packages from the resolved, undelivered, returned, lost in transit, and damaged lists.
  5. In charge of the verification of telethon pledges and donation inquiries sent via email.
  6. In charge of the review of the database for SMS acknowledgment of donations & premium links.
  7. Maintains donor confidence and protects operations by keeping information confidential.

Job Qualifications:

  • With bachelor’s degree.
  • Data encoding and computer navigational skills
  • Detail-oriented and high accuracy in work output.
  • Good organizational, problem solving and time management skills.
  • Experience with database management is an advantage.
  • Ability to keep highly confidential and sensitive information.
  • Highly motivated and independent individual.
  • Can work with minimum supervision.
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