IT Support Staff –SalesForce CRM Support


Job Description:

Responsible for developing and managing CBN Asia CRM SalesForce platform and services for the CBN Asia Family of Ministries with the SalesForce users and RDev departments of CBN Asia, Operation Blessing Foundation Philippines and the Asian Center for Missions.

The following are the action areas of the IT Support Staff –SalesForce CRM Support:

  • General service and support for SalesForce users across all departments.
  • Develop and manage SalesForce periodical training programs
  • Identifies and oversees SalesForce systems development and enhancement, and the integration of new SalesForce modules with existing modules
  • Identifies and oversees the SalesForce workstation system/application updates and upgrade requirements
  • Life-cycle management of all SalesForce assets (software, hardware, intellectual property, license, and warranties.)
  • Keeps current with the latest SalesForce technologies and determines what new technology solutions and implementations will meet and improve business and system requirements
  • Evaluates software and hardware vendors and solutions
  • Ensures the creation and maintenance of all SalesForce documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades
  • Communicates regularly with management and all users of SalesForce information services and systems
  • Performs other IT helpdesk duties as may be assigned from time to time

Job Qualifications:

  • Bachelor’s degree or equivalent experience in information technology, online strategies and emerging technology as applied in media ministry
  • Average 3-5-years experience in using/managing SalesForce platforms
  • Experience in religious radio/TV broadcasting is an advantage
  • Above-average proficiency in computer and network systems (for voice and data), hardware and software
  • Good analytical, judgment, organizational, and time management skills
  • Keen eye for detail and ability to process a large amount of information
  • Sound understanding of biblical principles
  • Excellent oral and written communication skills in English and Filipino
  • Excellent people skills
  • Ability to work independently and with a team
  • Ability to work well under pressure
  • Spiritual maturity
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