IT Services Manager

JOB HIRING CBN ASIA

Job Description:

Responsible for developing and managing established service level agreements (SLA) for information and communication technology (ICT) services for the CBN Asia Family of Ministries with the IT service operations/desk team. The following are the action areas of the IT Services Manager:

  • Manages the full-service cycle of IT service delivery from selection, deployment, usage, upgrade, disposal, compliance, inventory, sustainability, cost optimization, and protection of all IT asset portfolio (system and network infrastructures, servers, desktop/laptop workstations, operating systems, applications, and peripherals).
  • Identifies and oversees systems development and enhancement, and the integration of new systems with existing systems
  • Identifies and oversees the provision of end-user services, including help desk and technical support services
  • Provides business analysis (IT Operations) by visualizing and articulating IT requirements and solutions, solves complex IT problems and concepts, and make disciplined decisions based on available information.
  • Life-cycle management of all ICT assets (software, hardware, intellectual property, license, and warranties.
  • Keeps current with the latest technologies and determines what new technology solutions and implementations will meet business and system requirements
  • Evaluates software and hardware vendors and solutions
  • Manages financial aspects of the department, including purchasing, budgeting, procurement justifications and budget review
  • Ensures the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades
  • Communicates regularly with management and all users of information services and systems
  • Manages staff, including hiring, training, evaluation, guidance, discipline, and discharge
  • Develops staff to meet the changing needs of users, groups, and offices; new projects and technologies; and varying staff strengths
  • Performs other duties as may be assigned from time to time

Job Qualifications:

  • Bachelor’s degree or equivalent experience in information technology, online strategies, and emerging technology as applied in media ministry
  • Average 7 to 10 years experience in the IT field
  • Experience in religious radio/TV broadcasting is an advantage
  • Above-average proficiency in computer and network systems (for voice and data), hardware and software
  • Good analytical, judgment, organizational, and time management skills
  • Keen eye for detail and ability to process a large amount of information
  • Sound understanding of biblical principles
  • Excellent oral and written communication skills in English and Filipino
  • Excellent people skills
  • Ability to work independently and with a team
  • Ability to work well under pressure
  • Spiritual maturity
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